Terms and Conditions

All bookings under this agreement shall be subject to the following terms and conditions:

1. APPLICATION – All quotations or estimates provided by or bookings made with and/or all services rendered by or on behalf of Fick Broers Boerdery based
in South Africa and trading as (T/a) De Skaap Accommodation and Event Venue (‘the Establishment’) are subject to these terms and conditions (‘the Conditions’).

2. THE CLIENT AND AUTHORITY – The person requesting such quotations or estimates or making such booking or to whom any service is rendered, or by clicking the "Book Now" button herein, the customer/client signifies and accepts all terms and conditions contained in this specific Website is deemed to have read and accepted the Conditions and to have the authority to do so on behalf of the person in whose name the estimate or quotation or reservation is requested and/or provided and/or the person to whom the services are rendered (collectively referred to as ‘the Client’).

3. THIRD PARTY SERVICE PROVIDERS – The Establishment provides Clients with accommodation and travel and/or other services either itself or acting as
agents for principals engaged in or associated with the travel industry, such as airlines. The Operator represents such principals as agents only and accordingly accepts no liability for any loss, damage, injury or death which any Client may suffer as a result of any alteration, act or omission on the part of or the failure of such principals to fulfil their obligations, whether in relation to travel arrangements, accommodation or otherwise. The contract in use by such principals (which is often constituted by the ticket issued by the principal), shall constitute the sole contract between the principal and the Client and any right of recourse the Client may have, will be solely against such
principal.

4. PAYMENT AND PAYMENT TERMS GENERAL

4.1. The Establishment outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

4.2. Unless stated otherwise in the face hereto, all invoices shall be due and payable upon presentation. Queries in respect of specific invoices shall not affect immediate payment of any other outstanding amounts. Any amounts payable by the Customer to the Establishment in terms of this agreement and not paid on due date, shall accrue interest at 1% (one percent) above the prime bank overdraft rate as advised by the establishment’s Bankers. Payment only by EFT is excepted.
4.3. Payments made by means of bank transfer must be free of banking or any transaction fees (including form bank charged and currency conversions cost)
connected to paying the amount owed.
4.4. De Skaap reserves the right to cancel any booking forthwith and without liability on its part in the event of damage to, or destruction of the allocated causes beyond the control of the establishment which shall prevent it from performing its obligations in connection with any booking.
4.5. The Establishment also retains the right to request full payment in advance, or a deposit, at the time of booking in certain circumstances or if the
booking includes certain additional terms & conditions, amenities or services.

5. CANCELLATION POLICY:

5.1. Once a reservation has been confirmed, the following cancellation policy is applicable with immediate effect.
5.2. Amendments to a reservation involving the arrival and departure dates are the same as a cancellation.
5.3. Cancellation fees will be levied in the event of a cancellation and in accordance with the reservation terms and conditions as set out below:
5.4. All cancellations (and amendments) must be in WRITING or per online system:
5.5. Standard cancelation polity is as follows:
5.5.1. Cancellation more than 1 month prior to the agreed arrival date, the full deposit payed will be refunded. 

5.5.2. Cancellation 1 month to 8 days prior forfeits the 50% of the total deposit.

5.5.3. Cancellation 7 days prior up to the same day of the arrival date and no-show forfeits 100% of the total deposit.
5.6. No verbal cancellations of reservations will be accepted.
5.7. Cancellations are only confirmed once you have a return email or WhatsApp from the Guest House stating status of your reservation as such.
5.8. Should a Guest depart earlier than the confirmed departure date, the full value of booking is still required.
5.9. All deposits and payments refunded is subject to a 20% handling fee.

6. GROUP RESERVATIONS

6.1. All groups are subject to a 50% deposit at least 21 days before arrival date or as stipulated in the booking.
6.2. The following Cancellation Policy applies to the full value of the stay:
6.2.1. 7 Days or less prior to Arrival 0% of Deposit is Refund.
6.2.2. 8 days to 1 month prior to Arrival a 50% of Deposit is Refund.
6.2.3 More than 1 month prior to Arrival 100% of Deposit is Refund.
6.3. If the payment requested has not been received by the due date stipulated on your booking, the reservation will be released unless prior alternative arrangements have been made in writing.
6.4. Where a cancellation is not made in accordance with our Cancellation Policy terms, we reserve the right to charge full fees, in accordance with the above, against your payment details provided, without your presence or further authorisation being required.
6.5. If your method of payment is EFT, you will be billed, and you will liable to make full payment on demand.

7. BOOKING, DEPOSIT & RESERVATION – General

7.1. The Establishment reserves the right to require payment of a deposit at any time prior to the date of the booking. The amount of such deposit will be determined by the Establishment at its sole discretion. Should the Customer fail to pay such deposit by the date indicated on the face of this agreement, or within 72 hours of being requested to do so the Guest House shall deem the booking to be cancelled.
7.2. If any amount owed by the Customer is not paid on due date, then without prejudice to or any other right it may have, the Guest House may immediately
suspend the carrying out of any of its then uncompleted obligations until the payment is made.
7.3. The Guest House has the right not to accommodate the Customer without an original order / voucher or confirmation letter with clear billing instructions,
in the event of a booking made by a third party on behalf of the customer.

8. INDIVIDUAL RESERVATIONS (The following applies specific to individual reservations)

8.1. All outstanding charges must be paid for in full on check-out from the Establishment. The outstanding amount you will be held liable for such until the debt has been settled in full.

9. GROUP RESERVATIONS (The following applies specific to group reservations)

9.1. A 50% deposit is required on booking 60 days before arrival.
9.2. The balance of payment for the entire stay is required 30 days prior to arrival and the booking is subject to the cancellation fee as detailed below from 30 days.
9.3. If booking is within 30 days of arrival, full payment is required on booking.

10. REQUIRMENTS for CHECKING IN

10.1. Per the amendment of the Immigration Act (No. 13 of 2002), it is now a legal requirement for all Hotels in South Africa to keep information containing details of all GUESTS provided with lodging accommodation.
10.2. This information must include:
10.2.1. A copy of identification document, or passport;
10.2.2. Full names and surname;
10.2.3. Residential address
10.2.4. Residence status in South Africa
10.3. All GUESTs are thus required to provide proof of identification (photo identity document / passport) upon check in as of 01 December 2015.

11. SPECIAL REQUESTS – Client, who have special requests, must specify such requests to the Establishment in the Reservation Form. Whilst the Establishment will use its best endeavours to accommodate such requests, it does not guarantee that it will.

12. SWIMMING IN DAM

12.1. As the dam is not under supervision, it is stressed that Guests are responsible for their own safety whilst in the dam area. Running, jumping or
diving in the dam area is not permitted.
12.2. For safety reasons, all children under the age of 16 must be accompanied by an adult when using the dam, as it is for swimming or using the boat. Their
safety is under the responsibility of the adult accompanying them.
12.3.The Guest House does not accept any liability for accidents or injuries at the dam area, or anywhere else on the grounds of De Skaap.

13. IMPAIRED MOBILITY – The Client with impaired mobility, or other requirements should check with the Establishment in advance to ensure that their needs can be accommodated. Please call or email the Establishment directly for particulars.

14. CHILD POLICY

14.1. Children aged 2 or older stay at a fee as indicated on the rate sheets in their parents’ room.
14.2. Children 2-12 years is 75% of adult price.

15. INSURANCE – It is strongly advised that all Clients take out adequate insurance cover such as cancellation due to illness, accident or injury. Personal accident and personal liability are also recommended. The Establishment will not be responsible or liable if the Client fails to take adequate insurance cover or at all.

16. RESPONSIBILITY – The Customer, its employees, guests or invitees enter and / or access and / or use the premises of the Guest House at their sole and exclusive risk. Neither the owner of these premises, nor the Establishment, its subsidiaries and/or associated companies, their workmen, employees, sub-contractors and / or agents are or may be held liable and / or responsible for any direct, indirect, special, punitive, incidental, exemplary, consequential or any other loss or damages caused through the negligence of the owner, or otherwise arising out of any other cause whatsoever, including but not limited to damages or loss or personal injury or fatal injury caused by fire, theft, floods, force majeure, third party acts, civil unrest and / or insurgence, to the parked vehicles or any content left therein or for any injuries or fatality
suffered by any person entering, accessing or using these premises. The person entering, accessing or using these premises, hereby indemnify and hold harmless the owner against all and any claims of whatsoever kind of nature and howsoever arising, which may be made against the owner by any claimant whatsoever in respect of personal injury or fatality or damage to vehicles or property, occurring or arising out of any one or more of the incidents set out above, nothing omitted. The Customer shall be responsible for any damage caused to the allocated rooms, furnishings, utensils and equipment therein, by any act or omission of the Customer, its employees, guests or invitees of the Customer.

17. NON-SMOKING ESTABLISMENT – South Africa Smoking law applies. The Establishment is smoke free. The client is not permitted to smoke in any buildings and public areas. All our Guest bedrooms is non-smoking areas. A charge will be applied for smoking in the bedrooms, or on the balconies and patios as they will need deep cleaning on your departure.

18. LIMITATION OF LIABILITY – The Establishment will under no circumstances be liable for any claim whatsoever, unless such claim is due to the gross negligence of the Establishment and such claim is lodged in writing with the Establishment within 30 (thirty) days after the end of stay. Such liability will be subject to a limitation of R10 000,00 per Client and under no circumstances will the Operator be liable for any indirect or consequential loss or damage.

19. GENERAL

19.1. A certificate signed by the General Manager or Financial Controller of the Guest House showing the amount owing by the Customer at any one time and reflecting the amount thereupon as due and unpaid shall be prima facie proof of the effect therein stated for the purpose of any action whether by way of provisional judgement (or otherwise) shall be sufficient proof of the Customers indebtedness on insolvency or for any other purpose whatsoever.
19.2. Any indulgence shown to the Customer shall not constitute a waiver or ovation of the Establishment’s rights.
19.3. All information obtained in any website, brochure, or catalogue which accompanies or forms part of any tender or advertisement made by the Guest House, which shall include prices, is subject to change and the Guest House will not be bound to comply exactly therewith. The Guest House shall not be liable for any inaccuracies in any brochures or information supplied by it which the Customer fails to verify with the Establishment management in writing. Where a price increase is necessitated, the Customer will be notified within a reasonable period.

19.4. Advice, recommendations, or opinions by representatives of the are given and expressed in good faith and shall not constitute representations of any description and shall not give rise to any claim against the Hotel or any such representatives.
19.5.These terms and conditions apply mutatis mutandis not only to any future contract(s) between the Hotel and the Customer for accommodation and services, but also to the agreement between the Hotel and the Customer in terms of which a credit facility is granted to the Customer by the Guest House.
19.6 The provision of standard operating apparel and / or equipment for e.g. linen used by the Hotel shall be dependent on availability.

20. WIFI Terms & Conditions

20.1. Free, Wi-Fi while your stay with the Establishment has been provide for.
20.2.The Establishment provides guests, who are resident in their hotels, with Free Wireless Internet Access, which is provided under a fair usage policy. The Free Wireless Internet Access is provided with the expectation that the guests will utilize this service in a lawful, professional and responsible manner.
20.3.The Establishment offers the Free Wireless Internet service for activities such as the active use of email, instant messaging, browsing the World Wide Web and accessing corporate intranets. The service is not intended for high volume data transfers, especially sustained high volume data transfers, video conferencing, Peer 2 Peer downloads etc. The Free Wireless Internet Access service may be used on up to 3 devices.
20.4. The Free Wireless Internet service is not refundable and/or transferable and cannot be redeemed for cash or any other service.
20.5. Although the Establishment will always use its best endeavours to have the service available. The Establishment does not guarantee the availability of the service and shall not be liable in any manner whatsoever in respect of any loss or damages caused by, or arising from, the unavailability of, or any interruption in the service for any reason whatsoever. This Free Internet Access offer can be amended or withdrawn in full or partially at the sole discretion of the Establishment.

21. LEGAL FEES – The Client will be liable for all legal fees on an attorney and own client scale if the Operator must engage a lawyer to enforce any of its rights or otherwise. This agreement shall be governed by the Laws of the Republic of South Africa. In the event of the Hotel having to institute legal proceedings against the Customer in terms of this Agreement, the Customer agrees to pay the Guest House all costs incurred in respect of such action on a scale as between attorney and own client including collection commission.

22. CONFIDENTIALITY

22.1. The Establishment undertakes to deal with all Client information on a strictly confidential basis.
22.2.The Establishment shall take all reasonable steps to protect the personal information of users.

23. VARIATION – The Establishment may, in its sole discretion, change this agreement or any part thereof at any time without notice.

24. ENTIRE CONTRACT – The Conditions constitute the entire terms of the relationship between the parties. There exist no other terms, conditions, warranties, representations, guarantees, promises, undertaking or inducements of any nature whatsoever regulating the relationship and the Client acknowledges that he/she has not relied on any matter or thing stated on behalf of the Operator or otherwise that is not included herein.